Shipping Policy.

⭐ SHIPPING POLICY — SCORPIONSHOP ONLINE

This policy applies to purchases made on ScorpionShop.Online


🚚 1. PROCESSING TIMES

  • Orders are processed in 1–3 business days.

Orders for pre-orders are shipped on the official release date or as soon as we receive the product from the supplier.

🏬 2. ORDERS WITH PRODUCTS FROM DIFFERENT BRANCHES

In the event that an order includes items that come from two different branches (for example: Tijuana and Monterrey) or from the Tijuana branch, the following applies:

  • The customer must wait up to 10 additional business days for us to manage the internal transfer of the product. Only products from the Monterrey store are shipped out; we do not handle shipments from Tijuana, however, the customer has the opportunity to purchase special stock from Tijuana in exchange for an additional wait.

  • The order will be shipped in a single package from one branch, for security and to avoid duplicate costs.

This ensures that orders arrive complete, protected, and with a single tracking number.

📦 3. SHIPPING COSTS

Costs are calculated based on weight, dimensions, location, and service type.
The final cost is shown during checkout.

📬 4. TRACKING NUMBER

Once your order has shipped, you will receive:

  • Email or message with your tracking number, or you can check it in your customer account using your order #.

Tracking link (if applicable)

📉 5. DELAYS

ScorpionShop is NOT responsible for delays caused by the courier, weather, customs, or external factors.
We will track the shipment, but transit times depend on the courier company.


🚫 6. "DELIVERED" PACKAGES

If the courier marks the package as delivered, the delivery is considered complete.
We recommend:

  • Checking with neighbors or reception

  • Checking security cameras

Contacting the courier directly in case of doubt


📉 7. LOST OR DAMAGED PACKAGES

In case of loss or damage:

  • We open a case with the courier.

  • Resolution depends 100% on the courier company.

  • We do not issue refunds until the investigation concludes.

It is recommended to record an unboxing video when receiving the package.


🎴 8. SEALED / COLLECTIBLE PRODUCTS

We do not accept returns for random content.
Exchanges only apply if the product arrives with physical external damage.

Report within the first 24 hours.

📍 9. INCORRECT ADDRESS

If the customer provides an incorrect address:

  • Shipping is non-refundable

  • If the package returns to our facility, reshipment incurs an additional cost

The customer is responsible for providing the correct address

📆 10. PRE-ORDERS

Dates may change based on distributor decisions.
In case of delay, the customer will be notified.

Pre-orders are non-refundable unless the supplier cancels the product.