Welcome to ScorpionShop Online, operated by ScorpionShop Coffee & Collectibles LLC.
By making a purchase in our store, the customer agrees to these Terms and Conditions.

📦 1. PRODUCTS AND AVAILABILITY

• All published products are subject to availability.

• In the event that inventory is depleted after a purchase is made, the customer will be notified and offered:

  1. a full refund,

  2. an exchange for another product of equal value, or

  3. to leave it as a pre-order if applicable.

For sealed products, we do not guarantee specific content (cards, rares, hit ratios, etc.).

🎴 2. COLLECTIBLE / SEALED PRODUCTS

• All sealed products are delivered exactly as they come from the official distributor.

• Exchanges or returns are not accepted for:

  • “I didn't get the card I wanted”,

  • “it had no hits”,

  • “I no longer want the product once received”.

With the purchase, the customer acknowledges that the internal content is random and ScorpionShop does not control the content.

📅 3. PRE-ORDERS

• A pre-order is an advance purchase of a product that is not yet available for immediate delivery.

• Release dates may change without prior notice by the distributors or by Pokemon directly.

• ScorpionShop is not responsible for delays outside of our control, but we will always try to notify the customer via social media or email.

• Pre-orders are non-refundable, except when the supplier cancels the product or we are unable to obtain the full units.

The minimum deposit must be covered by the indicated dates. If the customer does not pay in full by the deadline, their deposit is forfeited and will not be returned.

💳 4. PAYMENT METHODS AND INVOICING

• We accept cards, cash, deposits, and bank transfers.

• Payments must be reflected on the same day as the purchase.

• Cash on delivery (COD) is not available.

• If you require an invoice, please note that our products do not have VAT (IVA), we handle an 8% VAT, and we require an updated tax status certificate (Constancia de situación fiscal) to issue invoices. Request it via email: tioscorpion@scorpionshop.online

In our physical store, internal promotions such as 3-month interest-free payments (3MSI) may apply depending on the bank and terminal.

🚚 5. SHIPPING

• Shipments are made via FedEx, USPS, UPS, or Estafeta, depending on the country and availability.

• The customer will receive their tracking number at the time the shipment is processed. If the order contains products that require 2 branches to complete it, please wait an additional 5-10 days for the corresponding handling from store to store, as moving items from Tijuana requires customs processing and additional time.
  

• ScorpionShop is not responsible for:

  • courier delays,

  • damages caused during transport,

  • packages marked as “delivered” without having been delivered.

If the package is lost or damaged in transit, a case will be opened with the courier according to their policies. A claim for the insurance refund will be filed provided that your package has paid insurance. We pay the insurance if your order exceeds 2999 pesos, and/or if the shipments are paid directly to us and not to other external companies.

If the customer places an order that does not qualify for free shipping, or fails to communicate to arrange for the order's shipment, they will have up to 1 month to claim it, otherwise, the order will be automatically cancelled. Without a refund. 

🔄 6. EXCHANGE AND RETURN POLICY

❌ Returns/exchanges do NOT apply to:

• Opened sealed products.

• Products with wear from use.

• Collectible products whose condition was already shown prior to the sale.

• Pre-orders once the product has been reserved.

• Food, beverages, or consumables from ScorpionShop Coffee.

✔ Refunds DO apply if:

• The product arrived externally damaged (heavy knocks, visible tears).

• The product received does not match what was ordered (sealed).

• It must be reported within the first 24 hours of receiving the package.

To manage an exchange or review, photos and an unboxing video will be requested.

*We do not handle card exchanges. In any case where we can verify that you received a card in poor condition, only a partial or full refund will apply. To verify that a card arrived in poor condition, it is necessary to take a video from before opening the package delivered by the courier; once the package is opened, we will not proceed with refunds.*

☕ 7. COFFEE / DELI POLICY

• There are no returns for food or drinks that have already been served.

• If an order arrives incorrect, it will be replaced at no cost.

For special events or large orders, an advance payment may be required.

👥 8. MEMBERSHIPS / POINTS

• Memberships have their own benefits that may change without prior notice.

• Points or rewards are non-refundable, non-transferable, and cannot be converted to cash.

Discounts do not apply to pre-orders or already discounted products (unless otherwise specially indicated by the membership).

📝 9. RESERVATION POLICY

• The minimum to reserve will be defined by ScorpionShop.

• The customer must pay in full by the indicated date.

If not paid in full, the reservation may be cancelled without a refund.

🔔 10. CUSTOMER INFORMATION

• The data provided is confidential and used only to complete orders.

We do not share personal information with third parties, except with couriers for shipping.

⚖ 11. LIMITATION OF LIABILITY

ScorpionShop is not responsible for indirect, incidental, or economic damages resulting from delays, random content, or decisions external to the company.

📌 12. ACCEPTANCE OF TERMS

By making a purchase in our store, the customer confirms having read and accepted these Terms and Conditions.